Privacy Policy

HALAPOP BEVERAGES TRADING L.L.C Last updated: June 2026

This Privacy Policy explains how HALAPOP BEVERAGES TRADING L.L.C (“HalaPop”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website at drinkhalapop.com, place an order, or otherwise interact with us through our online stores, social media, and other services where this policy is posted (together, the “Services”).

We are committed to protecting your privacy and handling your personal information responsibly and in line with applicable UAE law, including Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and Federal Law No. 15 of 2020 on Consumer Protection. By using our Services, you agree to the practices described in this policy.

1. Who We Are

HalaPop is a limited liability company registered in Dubai, United Arab Emirates under Trade License No. 1502171. For the purposes of UAE data protection law, HalaPop is the controller of the personal information described in this policy. You can reach us using the details in the “Contact Us” section below.

2. Information We Collect

We collect personal information in three main ways.

HInformation you give us

Identity and contact details, such as your name, email address, phone number, and delivery and billing address.
Order and transaction details, such as the products you buy, order value, and delivery preferences.
Account details, such as your login information and saved preferences.
Communications, such as messages you send us by email, WhatsApp, social media, or our contact forms.
Marketing preferences, and any reviews, photos, or other content you choose to share with us.

Information we collect automatically

Technical data, such as your IP address, device identifiers, browser type, and operating system.
Usage data, such as the pages you view, the links you click, and how you move through our Services.
Cookies and similar technologies, as described in our Cookies Policy.
Approximate location data, where your device or browser settings allow it.

Information from third parties

Payment confirmation from our payment providers (we do not receive your full card number).
Order and delivery information from authorized distributors, marketplaces, and quick commerce platforms such as Noon, Amazon, and Careem when you buy through them.
Limited information from social media and advertising platforms when you engage with our pages or ads, in line with their settings and policies.

3. How We Use Your Information

We use your personal information to:

process and deliver your orders, and provide customer support;
manage your account and verify your identity and age where needed;
communicate with you about orders, enquiries, and service updates;
send you marketing and promotional messages where you have agreed to receive them;
personalize your experience and improve our products, Services, and website;
understand how our Services are used and measure the performance of our marketing;
keep our Services secure and prevent fraud and misuse; and
comply with our legal, tax, accounting, and regulatory obligations.

4. Our Legal Basis for Using Your Information

Under the PDPL, we rely on one or more of the following grounds to process your personal information:

your consent, for example for marketing communications and non-essential cookies, which you can withdraw at any time;
the performance of a contract with you, for example to fulfil and deliver your order;
compliance with a legal obligation, for example to keep tax and transaction records; and
our legitimate interests, for example to secure our Services, prevent fraud, and improve what we offer, provided these interests do not override your rights.

5. Marketing and Your Choices

We will only send you marketing messages where you have chosen to receive them or where otherwise permitted by law. You can opt out at any time by using the unsubscribe link in our emails, replying to ask us to stop, or contacting us directly. In line with UAE consumer protection law, we do not use your personal information for marketing purposes without an appropriate legal basis, and opting out of marketing will not affect orders you have already placed.

6. Cookies and Similar Technologies

Our Services use cookies and similar technologies to function properly, analyze usage, and support marketing. You can control these through our cookie banner and your browser settings. For full details, please see our Cookies Policy.

7. How We Share Your Information

We do not sell your personal information. We share it only where necessary and with appropriate safeguards, including with:

service providers who act on our behalf, such as payment processors, hosting and website providers, delivery and logistics partners, analytics providers, and marketing and customer support tools;
authorized distributors and platforms that fulfil orders you place through them;
professional advisers such as our lawyers, accountants, and auditors;
government, regulatory, or law enforcement bodies where required by applicable law or legal process; and
a successor entity in connection with a merger, acquisition, restructuring, or sale of assets, subject to this policy.

Where we engage service providers to process personal information for us, we put agreements in place that require them to protect your information and use it only for the purposes we specify.

8. International Transfers

Some of our service providers may store or process your information outside the United Arab Emirates. Where we transfer personal information across borders, we do so in line with the PDPL, transferring only to countries that provide an adequate level of protection or where appropriate safeguards, such as contractual protections, are in place. You may contact us for more information about these safeguards.

9. How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purposes set out in this policy, including to meet legal, tax, accounting, or reporting requirements, and to resolve disputes. When we no longer need your information, we will securely delete or anonymize it.

10. How We Protect Your Information

We use appropriate technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access, including secure hosting, access controls, and encryption of payment data in transit through our payment providers. While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

TSubject to applicable law, you have the right to:

access the personal information we hold about you;
request correction of information that is inaccurate or incomplete;
request deletion of your information where it is no longer needed;
restrict or object to certain processing, including direct marketing;
request a portable copy of information you provided to us; and
withdraw your consent at any time, without affecting processing carried out before withdrawal.

We will respond to valid requests within the timeframe required by law, which under the PDPL is generally within 30 days. We may need to verify your identity before acting on a request.

12. How to Exercise Your Rights

To exercise any of these rights, please contact us at Contact@drinkhalapop.com. If you are not satisfied with how we have handled your information, you have the right to raise a complaint with the competent UAE data protection authority.

13. Children’s Privacy

Our Services are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

14. Third Party Websites

Our Services may link to third party websites, platforms, and services that we do not control. This policy does not apply to those third parties, and we encourage you to read their privacy policies before sharing your information with them.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the law. We will post the updated version on this page with a new “Last updated” date. Where changes are significant, we will take reasonable steps to let you know.